Terms & Conditions
Last updated: 3 November 2026
Welcome to HOOLO. These Terms & Conditions explain the rules for using our website and provide general information about our web design services.
By accessing or using www.hoolo.co.uk, you agree to comply with these terms. If you do not agree, please discontinue use of the website.
1. About HOOLO
HOOLO is an independent web design business based in the United Kingdom, specialising in creating professional, visually engaging and user-friendly websites using Squarespace.
Our aim is to help businesses establish and improve their online presence through thoughtful design, functionality and a straightforward collaborative process.
Website: www.hoolo.co.uk
Email: info@hoolo.co.uk
Business operator: [Full legal name], trading as HOOLO
2. Use of This Website
The content on this website is provided for general information and to showcase the services and design work offered by HOOLO.
By using this website, you agree not to:
Use the website for unlawful or fraudulent purposes.
Attempt to interfere with its security, functionality or availability.
Copy, reproduce or distribute website content without permission, except where permitted by law.
Submit false, misleading or malicious information through our contact forms.
We reserve the right to take appropriate action against misuse of the website.
3. Our Services
HOOLO provides web design services primarily using the Squarespace platform.
Services may include:
Custom Squarespace website design and development.
Website redesigns and improvements.
Responsive layouts for desktop, tablet and mobile devices.
Website structure, navigation and user experience improvements.
Squarespace guidance and training.
Post-launch support where included in the agreed project package.
The exact services, deliverables, pricing and timelines for each project will be outlined in a separate proposal or client agreement.
Information displayed on this website does not constitute a binding offer to provide services.
4. Enquiries and Consultations
Visitors may contact HOOLO using the website's contact form, email address or external booking services such as Calendly.
Submitting an enquiry or booking an initial consultation does not create a contractual relationship or an obligation to purchase services.
We aim to respond to enquiries within 24 hours. However, response times may vary depending on availability, weekends and other circumstances.
HOOLO reserves the right to decline project enquiries where the requested work falls outside our expertise, availability or services.
5. Project Agreements and Payments
Before commencing a paid project, clients will receive details of the proposed services, project scope, pricing and applicable payment terms.
Project-specific arrangements, including deposits, payment schedules, revisions, delivery dates, cancellation terms and refunds, will be established in a separate written agreement.
Payments may be managed through third-party invoicing and payment platforms, including Bonsai.
No purchase or payment is processed directly through the HOOLO website.
Where applicable, clients are responsible for third-party charges, including Squarespace subscriptions, domain registration and premium integrations, as explained in their project agreement.
6. Client Responsibilities
Successful website projects depend on clear communication and collaboration.
Clients may be required to provide relevant materials, including business information, branding assets, written content, images and other resources necessary to complete their website.
Clients are responsible for ensuring that materials they supply are accurate and that they have the necessary rights or permissions for their use.
Delays in providing requested information or feedback may affect agreed project timelines. Any necessary changes will be discussed with the client.
7. Website Ownership and Intellectual Property
Unless otherwise stated, the content, branding, graphics, text, layouts and original design materials displayed on the HOOLO website belong to HOOLO or their respective rights holders.
These materials must not be copied, reproduced, redistributed or used commercially without the relevant permission, except where permitted by law.
Ownership and usage rights for websites created for clients will be established in the applicable project agreement.
Third-party software, Squarespace platform features, templates, fonts, photographs and other licensed materials remain subject to their respective ownership and licensing conditions.
8. Portfolio and Concept Projects
Our portfolio may include completed client work and independently created concept projects designed to demonstrate our creative approach, design capabilities and technical skills.
Concept projects are fictional or self-initiated examples and do not necessarily represent commissioned work or existing client relationships.
Any client work featured in our portfolio will be displayed in accordance with applicable permissions and agreements.
9. Website Delivery and Post-Launch Support
Where included in the agreed service package, HOOLO provides 30 days of post-launch support following website completion.
The scope of this support, including any applicable limitations, will be explained in the individual project agreement.
Additional development, redesigns, new pages or services outside the agreed project scope may require a separate quotation.
Following website handover, ongoing Squarespace subscriptions, domain renewals and other third-party services will normally be the responsibility of the client, unless otherwise agreed.
10. Third-Party Websites and Services
Our website may contain links to external websites and platforms, including Squarespace, Calendly and other third-party services.
These services operate independently and may have their own terms, privacy policies and data handling practices.
HOOLO does not control the content, availability or operation of external websites and is not responsible for issues arising solely from those third-party services.
Nothing in this section excludes liability that cannot legally be excluded.
11. Website Availability and Accuracy
We make reasonable efforts to keep the information on our website accurate, relevant and up to date.
However, website content may occasionally contain errors or become outdated.
We may update, modify or remove website content and temporarily interrupt access for maintenance or technical reasons.
We do not guarantee uninterrupted access to our website or that it will always be free from technical issues.
12. Limitation of Liability
HOOLO does not guarantee specific commercial outcomes, such as increased website traffic, search engine rankings, enquiries or sales, unless expressly agreed in writing.
We are not responsible for issues arising solely from circumstances outside our reasonable control, including faults with independent third-party platforms.
Nothing in these Terms & Conditions excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or restricted.
These terms do not affect any statutory rights you may have.
13. Privacy and Data Protection
We respect your privacy and are committed to handling personal information responsibly.
Information submitted through contact forms or other communication channels will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
For more information about how personal data is collected, used and stored, please refer to our Privacy Policy available on this website.
14. Changes to These Terms
HOOLO may update these Terms & Conditions to reflect changes to our website, services, business practices or applicable legal requirements.
Any revised version will be published on this page with an updated revision date.
Changes to these website terms will not automatically alter the terms of an existing signed client agreement.
15. Governing Law
These Terms & Conditions are governed by the laws of Scotland.
Any disputes relating to these terms will be subject to the jurisdiction of the Scottish courts, without affecting any mandatory legal rights or protections that may apply to visitors or customers elsewhere.
16. Contact Us
If you have any questions about these Terms & Conditions, our website or the services provided by HOOLO, please get in touch.
HOOLO
Website: www.hoolo.co.uk
Email: info@hoolo.co.uk
We aim to respond to all enquiries within 24 hours.